# ecm\_12348 NASSTAR for Historical Call Recording Storage

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [GCI Network Solutions Ltd\.](/contract-winners/gci-network-solutions/public-sector-contract-awards)
- Award value: £34,500
- Tender value: £35,400
- Award date: 2 September 2024
- Published: 22 October 2024
- Contract start: 2 September 2024
- Contract end: 6 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: a9c70d47-7eea-48ca-a2eb-003042254f31-795954
- OCID: ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7

## Description

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings\. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years\. Calls will automatically be deleted from the platform when the two year period is reached\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [Network and Telephone Connectivity](/contracts/ocds-b5fd17-535baef4-f175-402e-afa4-02537bd54cdd): Hull City Council
- [CPU 4056 Wide Area Network, SDWAN and P2P Circuits](/contracts/ocds-b5fd17-38ae99c6-4d28-4012-a61f-b2526d8c4e9f): Nottingham City Council
- [Contact Center Telephony Support](/contracts/ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40): HAMPSHIRE COUNTY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a9c70d47-7eea-48ca-a2eb-003042254f31-795954)