# VIVID - Contact Centre Management &amp; QA Software

> A sourced UK public sector contract award published by VIVID.

## Key facts

- Buyer: [VIVID](/buyers/vivid/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £20,807
- Tender value: £20,000
- Award date: 1 May 2025
- Published: 19 May 2025
- Contract start: 1 June 2025
- Contract end: 31 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 0abe1ab3-8967-48aa-8689-6b52aa73ebc9-845899
- OCID: ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321

## Description

Purchasing of contact centre management and QA software

## Related contract awards

- [IT Testing Partner \(Phase 3\)](/contracts/ocds-b5fd17-5bf8a764-80f2-476a-be29-b80d70c41149) — VIVID
- [Data Management &amp; Integration \(Phase 3\)](/contracts/ocds-b5fd17-1a4e1cfd-bef0-4ac8-8972-5a1d5385619b) — VIVID
- [Consultancy Services - Replacement Roofing for 4nr Blocks, Gosport](/contracts/ocds-b5fd17-5355d63e-5303-41ff-8bcd-b51163337161) — VIVID
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- [Future Contact Solution](/contracts/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a) — HM Land Registry
- [Awarded contract](/contracts/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab) — Department for Education
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- [SEN20257-SEN-TAXI-Leicester College Freemens Park Campus](/contracts/ocds-b5fd17-73a4bcb4-d738-4d1b-b7d3-f8b6d8b42241) — Leicestershire County Council
- [QHL120 09:00 2026-09-03 Bury St Edmunds to Sunflower SEND Hub, Haverhill - 4-seater Vehicle and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c44dc297-b4bc-4152-b228-fd7765751154) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9-845899)
