# Software Support of Liberty Converse Contact Portal and Contact Centres

> A sourced UK public sector contract award published by NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES.

## Key facts

- Buyer: NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES
- Supplier: [Netcall Technology Ltd](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £380,724
- Tender value: £380,724
- Award date: 19 March 2025
- Published: 25 March 2025
- Contract start: 2 April 2025
- Contract end: 1 April 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 7024dc48-69aa-4ea7-8783-b9f25064d9cc-835082
- OCID: ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e

## Description

Direct Award under Lot 1 of the Patient and Healthcare Communications and Related IT Services Framework Agreement \(2020/S 145-358199\)\. SolutionCare Software Support and Speech Recognition and Tuning for the Liberty Converse Contact Portal and Contact Centres\. Contract term is 3 years with an option to extend until 01/04/2030\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7024dc48-69aa-4ea7-8783-b9f25064d9cc-835082)
