# Network resilience: Consumers' Experiences of Network Outages Impacting Communications Services

> A sourced UK public-sector contract award published by OFCOM.

## Key facts

- Public buyer: [OFCOM](/buyers/ofcom/contract-awards)
- Contract winner: [Savanta](/contract-winners/savanta/public-sector-contract-awards)
- Award value: £70,320
- Tender value: £70,320
- Award date: 4 December 2024
- Published: 17 December 2024
- Contract start: 4 December 2024
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b89938b8-460a-46a3-80f6-2d540722beeb-811627
- OCID: ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161

## Description

This awarded contract is for the provision of research services that would explore the experiences and concerns of UK consumers, citizens, and micro businesses experiencing network outages, and their needs going forward\. Highlighting a number of types of network outage and look at the impacts of that outage, any preventative action that could have been taken\.

## Related contract awards

- [Microsoft Enterprise and Azure Agreement Award Notice](/contracts/ocds-b5fd17-110d3cf1-425f-480e-a86a-397d79479628): OFCOM
- [nderstanding and exploring potential mitigations against the user journey of fraud](/contracts/ocds-b5fd17-3925b4d0-b87d-44e1-914f-734f4444bb30): OFCOM
- [Online Research Panel](/contracts/ocds-b5fd17-966d28df-0c0f-47a4-b220-3dcf83c2984f): OFCOM
- [Inflation Attitudes Survey](/contracts/ocds-b5fd17-f44ac7da-4e14-45fe-a10c-f9e8c2447f02): BANK OF ENGLAND
- [Provision of the Brand Survey and Ad-hoc market research related to public attitudes](/contracts/ocds-b5fd17-b6a39954-aaf4-4af7-b47d-78a219b3484a): Office for National Statistics
- [CPS Public Polling](/contracts/ocds-b5fd17-a21d4f6d-eed7-4e8c-bbd1-beccc5db9086): CPS

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b89938b8-460a-46a3-80f6-2d540722beeb-811627)