# Provision of Contact Centre Services

> A sourced UK public-sector contract award published by Crown Commercial Service.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [Serco Limited](/contract-winners/serco/public-sector-contract-awards)
- Award value: £40,000,000
- Tender value: £40,000,000
- Award date: 6 December 2022
- Published: 10 January 2023
- Contract start: 4 January 2023
- Contract end: 3 January 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 4898b3ce-8dae-4938-a220-a4ec2ffab042-597188
- OCID: ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941

## Description

To provide a range of contact centre services to support the Home Office customers with a range of services\. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Spark - The Technology Innovation Marketplace](/contracts/ocds-b5fd17-86deb6aa-1381-4aff-a471-38d360ed6f6d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [L4 Bursary Pilot for Delivery of L4 Diploma in School Business Management \(con\_30914\)](/contracts/ocds-b5fd17-2219782c-0c8e-414e-81c4-fc2494618143): Department for Education
- [Award Notice - Contact centre services](/contracts/ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1): Companies House
- [Defence Marine Services - Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme AC](/contracts/ocds-b5fd17-93126d46-feac-498b-a593-6d4d1a81f1ae): Ministry of Defence

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4898b3ce-8dae-4938-a220-a4ec2ffab042-597188)