# Technical Support for Server and Desktop Software 2026 -2031

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HAMPSHIRE COUNTY COUNCIL](/buyers/hampshire-county-council/contract-awards)
- Contract winner: [Phoenix Software Limited](/contract-winners/phoenix-software/public-sector-contract-awards)
- Award value: £220,500
- Tender value: £220,500
- Award date: 3 December 2025
- Published: 14 January 2026
- Contract start: 1 March 2026
- Contract end: 1 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 4d8ad346-208d-4b3a-8fd5-27869d893344-877706
- OCID: ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e

## Description

HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC\. In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing\. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 \. The contract with the 3rd party supplier is coming to an end and HCC requires a replacement\. Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065

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- [Microsoft Enterprise subscription agreement](/contracts/ocds-b5fd17-040b2294-34db-4a32-bf2a-ddec878107ca): Ipswich Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4d8ad346-208d-4b3a-8fd5-27869d893344-877706)