Customer Feedback System
£157,625
Contract Details
- Tender Value
- £157,625
- Stage
- Awarded
- Published
- Awarded
Timeline
Description
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.
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Ref: 752d3834-6f03-429f-953e-53b6a906809d-908612 · Sourced from Contracts Finder
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