# Temporary COVID-19 Welfare Call Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HAMPSHIRE COUNTY COUNCIL](/buyers/hampshire-county-council/contract-awards)
- Contract winner: Impact Call Centre Ltd
- Award value: £900,000
- Tender value: £900,000
- Award date: 31 March 2020
- Published: 2 April 2020
- Contract start: 31 March 2020
- Contract end: 30 September 2020
- Stage: awarded
- Procurement category: services
- Notice ID: f4765044-93a5-4601-a212-05feea9b3611-352719
- OCID: ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16

## Description

This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19\. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families\. The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service\.

## Related contract awards

- [Lot 2 \(DA\) - Purbrook Park School - External Decorations and Repairs 24-26 - AWARD](/contracts/ocds-b5fd17-eff7b75e-ebb7-48ee-be99-a23340680bba): Hampshire County Council
- [CDC Local Plan Consultation Software](/contracts/ocds-b5fd17-bd90ce95-d0c9-46b6-b945-508d1e547a23): HAMPSHIRE COUNTY COUNCIL
- [Mobile Telephony for Hampshire Council 2026 - 2030](/contracts/ocds-b5fd17-30f59657-9540-4882-a851-7b58d113ab9e): HAMPSHIRE COUNTY COUNCIL
- [Procurement of Market Research Services](/contracts/ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4): Maritime & Coastguard Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f4765044-93a5-4601-a212-05feea9b3611-352719)