# why do many public complaints that would be better directed to another organisation come to the GMC?

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: General Medical Council
- Contract winner: [Ice Creates Limited](/contract-winners/ice-creates/public-sector-contract-awards)
- Award value: £63,804
- Tender value: £63,804
- Award date: 20 July 2018
- Published: 29 October 2018
- Contract start: 20 July 2018
- Contract end: 31 May 2019
- Stage: awarded
- Procurement category: services
- Notice ID: c096850a-8d5c-4a48-b4d9-ce11139a0823-249251
- OCID: ocds-b5fd17-fc0f4080-5659-4f85-8064-96082211e29f

## Description

The GMC has commissioned this research to understand the factors involved in patients and the public's decision to make a complaint to the GMC as opposed to, or in addition to, other organisations within the complaints landscape\. It may also help us to identify whether there may be complaints that should come to the GMC but currently don't \(e\.g\. if certain groups tend to make less complaints\)\. The research will help us to identify any changes we need to make to our communications and/or signposting processes, and enable us to target our information effectively\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c096850a-8d5c-4a48-b4d9-ce11139a0823-249251)