# Provision of Customer Experience Survey 2022/25

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [IPSOS \(MARKET RESEARCH\) LTD](/contract-winners/ipsos-market-research/public-sector-contract-awards)
- Award value: £1,166,540
- Tender value: £1,166,540
- Award date: 19 April 2022
- Published: 19 May 2022
- Contract start: 25 April 2022
- Contract end: 31 December 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 0d3bb74a-a75f-4630-ab00-6c1dc6526a46-539591
- OCID: ocds-b5fd17-fb8d3a7a-55e6-4367-8224-2e1c70b66045

## Description

The Department for Work and Pensions \(DWP\), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year \(equivalent to around 2,600 interviews per quarter\)\. The high-level objective of the Customer Experience Survey is to monitor customer experience for the department\. The survey also provides: • an important timeline of customer satisfaction both quarterly and annually; • an understanding of customer experience, including what is working well from the customer's perspective; • insight on the customer experience for different customer groups, for example those on different benefits and at different touch points; • data on the profile of customers including ethnicity, accessibility needs and disability\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0d3bb74a-a75f-4630-ab00-6c1dc6526a46-539591)