# CO - ITSM service management software contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [Freshworks Technologies UK Limited](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £120,960
- Tender value: £120,960
- Award date: 30 November 2017
- Published: 17 May 2018
- Contract start: 1 December 2017
- Contract end: 30 November 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 3479d5b1-3e9f-425b-abaf-e0c39ccb8d78-216920
- OCID: ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e

## Description

This contract has already been awarded and is published for transparency purposes\. The Cabinet Office supports the Prime Minister and ensures the effective running of government\. It is also the corporate headquarters for government, in partnership with HM Treasury, and takes the lead in certain critical policy areas\. The contract is for the provision of an ITSM Service Desk software solution\. The contract is a call-off from the CCS G-Cloud 9 framework ref RM1557ix\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3479d5b1-3e9f-425b-abaf-e0c39ccb8d78-216920)