# 119 Testing Call Centre Set-Up and Support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department of Health and Social Care](/buyers/department-of-health-and-social-care/contract-awards)
- Contract winner: [BJSS Ltd](/contract-winners/bjss/public-sector-contract-awards)
- Award value: £590,767
- Tender value: £590,767
- Award date: 28 September 2020
- Published: 11 December 2020
- Contract start: 27 April 2020
- Contract end: 31 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 60f2ca13-3929-48b7-bae2-8abec4b0191a-400142
- OCID: ocds-b5fd17-fad9be0c-263d-47a4-96e2-655c688ec4d2

## Description

A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query\.

## Related contract awards

- [DHSC: MSK HUBS](/contracts/ocds-b5fd17-906492dc-0b42-4e8c-9879-ef5f0a3fbcdc): Department of Health and Social Care
- [DHSC: TDD: Contingent Labour for AI Agile PM](/contracts/ocds-b5fd17-ecbd63b8-4d2f-4771-bf04-d9a9ac97abc7): Department of Health and Social Care
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410): DEPARTMENT OF HEALTH AND SOCIAL CARE
- [Drivers Services Platform Digital Delivery Assurance](/contracts/ocds-b5fd17-a6dfb0e7-f6d0-49fb-aaaa-648feb0f1dce): DVSA - Driver and Vehicle Standards Agency
- [Provision of Engineering Services for DVLA Utilities and Drivers Programme](/contracts/ocds-b5fd17-39360ae1-a054-4353-9e1d-88046cbe40c8): DRIVER & VEHICLE LICENSING AGENCY
- [NHS\.UK Support Delivery](/contracts/ocds-b5fd17-c7112d56-6d3c-4de2-96c9-6631433aa75c): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/60f2ca13-3929-48b7-bae2-8abec4b0191a-400142)