Arcus Answer Automated FAQ Response

Description

• Use of Artificial Intelligence to respond to inbound call questions automatically • Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) • Reliably deliver consistent messages • Provide near real time reporting dashboard • Be quickly implemented using an Agile approach • Give BEIS instant visibility of questions the chatbot is unable to answer • Provide a fast & responsive user experience • Include creation of a dashboard with agreed Management Information (MI) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11

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