# 2324-0087-Corporate Case Management and complaints System

> A sourced UK public sector contract award published by ISLINGTON COUNCIL.

## Key facts

- Buyer: [ISLINGTON COUNCIL](/buyers/islington-council/contract-awards)
- Supplier: [ROL SOLUTIONS LTD](/suppliers/rol-solutions/public-sector-contract-awards)
- Award value: £164,250
- Tender value: £164,250
- Award date: 19 July 2023
- Published: 30 November 2023
- Contract start: 4 August 2023
- Contract end: 3 August 2026
- Stage: awarded
- Procurement category: services
- Notice ID: cd74c867-c626-4a39-91c5-de25f410ed10-703383
- OCID: ocds-b5fd17-fa00ef9f-9e2a-4977-a7fa-88a613fe6faf

## Description

to procure a new corporate corporate case management system, In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term\. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cd74c867-c626-4a39-91c5-de25f410ed10-703383)