# Norfolk and Suffolk Victim Care Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: The Police and Crime Commissioner for Suffolk
- Contract winner: [Catch22](/contract-winners/catch22/public-sector-contract-awards)
- Award value: £2,650,000
- Tender value: £3,000,000
- Award date: 2 June 2025
- Published: 15 August 2025
- Contract start: 1 October 2025
- Contract end: 30 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: d824e77b-4b56-4f80-89de-8c563da7d395-859270
- OCID: ocds-b5fd17-f905df9d-f49b-4d96-a839-b8f3eb2c0667

## Description

The commissioned service will deliver a comprehensive, cross-regional victim support programme across Norfolk and Suffolk: an integrated victim support model, encompassing assessment, intervention, and referral pathways\. Key service features include: Holistic Victim Assessment & Support: a streamlined approach to identifying victim needs and delivering appropriate support or onward referrals; Inclusive Service Delivery: full accessibility for individuals with protected characteristics, ensuring compliance with equality and diversity standards; Tailored Interventions: A diverse portfolio of support options designed to meet the varied and complex needs of victims across crime types\. The contract does not include provision for standard-risk Domestic Abuse support, which will be commissioned separately\. The initial contract will be awarded for three \(3\) years, with the option to extend for up to two \(2\) additional years \(via 1\+1 extension\), subject to satisfactory performance\.

## Related contract awards

- [Integrated Young People's Risk and Resilience Service](/contracts/ocds-b5fd17-10962f58-6dae-45b8-a67a-51d772c76d16): London Borough of Merton
- [Provision of a Navigator Service in Staffordshire and Stoke-on-Trent - AWARD](/contracts/ocds-b5fd17-6eb71898-63c0-493a-8931-947d9dc9232a): Staffordshire Police
- [CSI/CYP/Youth Offending Team Reparations and Unpaid Work Service 2022](/contracts/ocds-b5fd17-2f49d92d-9cb5-449c-9d15-3904aecc6098): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d824e77b-4b56-4f80-89de-8c563da7d395-859270)