# DDaT25298 - Licences For IT Service Management Platform

> A sourced UK public-sector contract award published by UK SHARED BUSINESS SERVICES LIMITED.

## Key facts

- Public buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £10,800
- Tender value: £10,800
- Award date: 18 September 2025
- Published: 26 September 2025
- Contract start: 28 September 2025
- Contract end: 27 September 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: e6f668ea-b3c1-4b38-866c-41635b3e4924-865208
- OCID: ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a

## Description

\*\*\*Please note this is an award notice, not a call for competition\*\*\* UK Shared Business Services \(UK SBS\) had a requirement for the supply of IT Service Management Platform Licences\. This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 framework \(RM1557\.14\)

## Related contract awards

- [PS26178 - Catapult Economic Case](/contracts/ocds-b5fd17-8f21bb1d-1e60-4787-b4fe-803f704b9def): UK SHARED BUSINESS SERVICES LIMITED
- [PS26228 - Consultancy Support to support programme stocktake](/contracts/ocds-b5fd17-52f5b8e9-2195-4699-800c-262b846350b1): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e6f668ea-b3c1-4b38-866c-41635b3e4924-865208)