# PAN3048 - Emergency Repairs Call Handling Service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicester City Council](/buyers/leicester-city-council/contract-awards)
- Tender value: £300,000
- Published: 10 June 2024
- Planned start: 1 December 2024
- Planned end: 30 November 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: 312f2c61-dfb8-4a08-aa4f-bae85b344246-757905
- OCID: ocds-b5fd17-f7649487-ac98-4acb-959c-9c36f66b30f4

## Description

Leicester City Council invites Tenders for the provision of Emergency Repairs Call Handling Service\. This is a competitive procurement conducted in accordance with Regulation 27 the 'Open Procedure' under the Public Contracts Regulations 2015\. The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number\. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures\. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative\. The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years\. We anticipate awarding to a single Service Provider\. Tender documents can be viewed at the following: https://procontract\.due-north\.com/Procurer/Advert/View?advertId=054d2252-2427-ef11-812c-005056b64545&fromAdvertEvent=True

## Related contract awards

- [37462 TIGERS HOUSE](/contracts/ocds-b5fd17-9db14217-d5d8-4962-972e-10c743ed460f): Leicester City Council
- [37453 - LEICESTER COLLEGE](/contracts/ocds-b5fd17-cea8bb0a-d00e-40b9-a856-dc88505aa32d): Leicester City Council
- [37433 OAKWOOD](/contracts/ocds-b5fd17-6930e0dd-9327-46a8-87b3-fb1f7ef235d3): Leicester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/312f2c61-dfb8-4a08-aa4f-bae85b344246-757905)