# Provision of Zendesk ITSM tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [Zendesk, Inc\.](/contract-winners/zendesk/public-sector-contract-awards)
- Award value: £73,902
- Tender value: £73,902
- Award date: 31 October 2023
- Published: 2 May 2025
- Contract start: 29 October 2023
- Contract end: 29 October 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: 8730cef6-1079-47c4-9067-ecead5883d75-840220
- OCID: ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87

## Description

Digital and Data Services \(DDS\) Service Management Support Team requires an ITSM Help Desk Solution\. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [Zendesk for Clearing](/contracts/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c): UNIVERSITY OF DERBY
- [Zendesk Licences \(2025\)](/contracts/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87): Government Digital Service
- [Department for Business and Trade - Zendesk 2024 - 2026](/contracts/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b): Department for International Trade

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75-840220)