# Service Owner Management and Governance of the Contact Centre as a Service \(CcaaS\) contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEFRA](/buyers/defra/contract-awards)
- Contract winner: [Methods Business and Digital Technology Ltd\.](/contract-winners/methods-business-and-digital-technology/public-sector-contract-awards)
- Award value: £99,112
- Tender value: £99,112
- Award date: 8 January 2024
- Published: 11 January 2024
- Contract start: 9 January 2024
- Contract end: 28 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 917b1e70-3d79-4f5c-89c2-6eb41296e7ea-713198
- OCID: ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d

## Description

Defining the service owner role for the Contact Centre as a Service \(CcaaS\) contract and developing a blueprint for collaborative ways of working

## Related contract awards

- [South East - FRAM lot 9c - Client Support Services - Competitive Tender - AECOM](/contracts/ocds-b5fd17-2cdc927a-7eb6-45a7-8a1c-506468289da9): Defra
- [South East - FRAM lot 9c - Client Support Services - Competitive Tender - WSP](/contracts/ocds-b5fd17-4282239f-55bb-442a-b4be-3a3918951834): Defra
- [South East - FRAM lot 9c - Client Support Services - Competitive Tender - Arcadis](/contracts/ocds-b5fd17-4b9db18a-534e-4da9-923a-d775d0f26ef1): Defra
- [EA Benefits Assurance & Business Case Support](/contracts/ocds-b5fd17-02cad474-8ed3-452b-9813-54848da7b61b): DEFRA
- [Cloud Infrastructure Management](/contracts/ocds-b5fd17-567c784f-b488-44fe-a85f-b29ce5d8c320): Food Standards Agency
- [Homes England - Integrated Change Programme ICP \(G-Cloud 14 Lot 3: Cloud Support\)](/contracts/ocds-b5fd17-bdd519f0-37b3-4812-8679-5147f4ae13e8): Homes England \(the name adopted by the Homes and Communities Agency\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea-713198)