# Citizen Facing Contact Centre Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Contract winner: TELEPERFORMANCE LIMITED
- Award value: £28,000,000
- Tender value: £28,000,000
- Award date: 29 September 2023
- Published: 26 October 2023
- Contract start: 29 September 2023
- Contract end: 13 May 2028
- Stage: awarded
- Notice ID: 9d710ece-a1d2-4b78-ac6c-9b11f5ddda42-692175
- OCID: ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410

## Description

Outsourced Contact Centre Services

## Related contract awards

- [Identity Access Management - Service Adoption and Enablement](/contracts/ocds-b5fd17-08ebad6c-84fb-4e62-9afd-d06d220dd3a5): NHS England
- [OutSystems licenses for MAPPTI \(AP&P\)](/contracts/ocds-b5fd17-521fbf90-6e93-4366-b3bc-47aa2efd447d): NHS England
- [Provision of national e-portfolio 26/27](/contracts/ocds-b5fd17-7e027849-39ea-4eb8-8eb0-3b38f18dcca4): NHS England
- [GB-Glasgow: Contact Centre Services](/contracts/ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c): Student Loans Company
- [Get into Teaching Information Service](/contracts/ocds-b5fd17-0f59751e-eb18-4f56-ac8f-dae45a86c592): Department for Education
- [Universal Credit Targeted Case Review Resource Augmentation](/contracts/ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb): Department for Work and Pensions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9d710ece-a1d2-4b78-ac6c-9b11f5ddda42-692175)