Contract award record
Calabrio Work Force Management (WFM)
Notice details
- Published
- Category
- services
- Buyer region
- Yorkshire and The Humber
- Source
- View official notice
Public buyer and contract winner
Public buyer
The North Yorkshire Councilawarded to
Contract winner
Opus Business Systems Limited t/a Opus TelecomsAward value£241,896
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Related awards
From this public buyer
View all awards from this public buyerFrom this contract winner
- Telephony and Internet links
£69,000 ·