# Contract for the provision of IBCA Digital Service Management Tooling

> A sourced UK public sector contract award published by Cabinet Office.

## Key facts

- Buyer: [Cabinet Office](/buyers/cabinet-office/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £279,081
- Tender value: £279,081
- Award date: 14 December 2025
- Published: 22 December 2025
- Contract start: 15 December 2025
- Contract end: 14 December 2028
- Stage: awarded
- Procurement category: services
- Notice ID: aa71bc60-668c-40b8-89b7-a0af4d23f059-876977
- OCID: ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9

## Description

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa71bc60-668c-40b8-89b7-a0af4d23f059-876977)