# Complaints and Feedback Platform - development & support

> A sourced UK public-sector contract award published by CPS.

## Key facts

- Public buyer: [CPS](/buyers/cps/contract-awards)
- Contract winner: [Brightwire Technology Services Ltd](/contract-winners/brightwire-technology-services/public-sector-contract-awards)
- Award value: £143,105
- Tender value: £143,105
- Award date: 18 October 2019
- Published: 11 November 2020
- Contract start: 21 October 2019
- Contract end: 20 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 3fb35f4f-dab5-4cf9-9c2b-1d48c5d3808b-392698
- OCID: ocds-b5fd17-f2d9a937-b683-4139-8a74-1e590d6b2b87

## Description

The Supplier will specalise in software development, working with the Buyer to develop, implement and support a replacement complaints and feedback platform utilising Microsoft Dynamics licensing\. The Services to be provided by the Supplier - Lot 3 Cloud Support are outlined below: - Plan, scope and design a Dynamics365 CRM solution - Develop and customise Dynamics365 in line with the agreed scope - Deploy and deliver Dynamics365 - Support Dynamics365 post-release

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- [PR 2026 019 Provision of ERP, HCM and Guided Learning Contract](/contracts/ocds-b5fd17-0fce25bc-2bdd-4463-8298-c863a450bdd3): CPS
- [PR 2023 151 Provision of End User Devices and Supporting Services](/contracts/ocds-b5fd17-5881b086-57d4-43a2-ad19-d5f7b9d1089b): CPS
- [Provision of DX Courier Services](/contracts/ocds-b5fd17-81f2da03-4461-4583-b297-b3ddf2b9a25a): CPS
- [Click Dimension Software](/contracts/ocds-b5fd17-ae6e4b66-aa66-4b8a-9ffd-f6e914a48e83): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3fb35f4f-dab5-4cf9-9c2b-1d48c5d3808b-392698)