# Call centre KPI review and benchmarking

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFSTED](/buyers/ofsted/contract-awards)
- Contract winner: NAVIGATION PARTNERS LTD
- Award value: £16,500
- Award date: 10 January 2022
- Published: 27 September 2022
- Contract start: 17 January 2022
- Contract end: 31 December 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 2ee776c1-7503-4923-8584-5920759de357-575130
- OCID: ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a

## Description

Call centre KPI review and benchmarking

## Related contract awards

- [GB-Manchester: Occupational Health Services](/contracts/ocds-b5fd17-d233e444-2451-4c3e-b31f-1b58005c81f1): OFSTED
- [EUC Engineer](/contracts/ocds-b5fd17-5cc3be92-0670-4e6f-aef4-ad1bf90850a8): OFSTED
- [Websites Support, Maintenance, Development and Hosting](/contracts/ocds-b5fd17-af60075c-7870-4214-a337-5979f991f499): OFSTED
- [PS17208 BEIS KIM and Collaboration Change Management](/contracts/ocds-b5fd17-5728cd99-0b93-4b7a-a1cf-39116378ce1c): UK SHARED BUSINESS SERVICES LIMITED
- [QU027 - Provision of Contact Centre specialist skills, experience and knowledge to review the current service provided by satellite contact centres\. - AWARD](/contracts/ocds-b5fd17-bdc7997a-adc9-11e6-9901-0019b9f3037b): Birmingham City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2ee776c1-7503-4923-8584-5920759de357-575130)