# Digital Engagement Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: NUANCE COMMUNICATIONS IRELAND LIMITED
- Award value: £2,172,564
- Tender value: £2,172,564
- Award date: 18 September 2019
- Published: 9 October 2019
- Contract start: 19 September 2019
- Contract end: 18 September 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 852ad171-7ec9-4fb4-8938-f89bb95b1023-318554
- OCID: ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183

## Description

Acquisition of a Digital Engagement Platform to support HMRC's customer engagement strategy

## Related contract awards

- [Animation and video editor software](/contracts/ocds-b5fd17-562bcf85-3fdc-44fb-9cf4-2a88b83da6ff): H M REVENUE & CUSTOMS
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- [HMRC Enterprise Architecture Modelling Tool](/contracts/ocds-b5fd17-52e7801b-0532-4899-8454-df58a2ffde07): H M REVENUE & CUSTOMS
- [BWC Speech Recognition Product for Epic EPR](/contracts/ocds-b5fd17-727c169e-563d-4c8e-91c2-365972ca6337): University Hospitals Birmingham NHS Foundation Trust
- [Digital Dictation](/contracts/ocds-b5fd17-99eeb32b-72af-432a-9a7d-7c8ac21abf33): Greater Manchester Mental Health NHS Foundation Trust
- [HMRC Digital Engagement Platform Optimisation](/contracts/ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/852ad171-7ec9-4fb4-8938-f89bb95b1023-318554)