# Interim IT Support Assistant

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: WATER SERVICES REGULATION AUTHORITY
- Contract winner: CERTES COMPUTING LIMITED
- Award value: £10,107
- Award date: 26 September 2018
- Published: 4 October 2018
- Contract start: 8 October 2018
- Contract end: 28 December 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 3f5d171f-2d05-487d-a930-23b914f9ee4b-244475
- OCID: ocds-b5fd17-f268139c-5269-4fa8-95cb-58b6ac810de9

## Description

Role Description • Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers \(someone else will need to add them into SCCM\) • Deal with hardware incidents - e\.g\. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups required and resolving issues • Configuring iPhones for new starters • Configuring profiles on Surface pros for new starters • Updating all asset movements in the asset lists • Assist with disposal of redundant IT kit • USB disk audit Additional information: For further information, please contact: procurement@ofwat\.gsi\.gov\.uk

## Related contract awards

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3f5d171f-2d05-487d-a930-23b914f9ee4b-244475)