Contract award record
Interim IT Support Assistant
Notice details
- Published
- Category
- services
- Buyer region
- West Midlands
- Source
- View official notice
Public buyer and contract winner
Public buyer
WATER SERVICES REGULATION AUTHORITYContract winner
CERTES COMPUTING LIMITEDAward value£10,107
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Role Description
• Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers (someone else will need to add them into SCCM) • Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups required and resolving issues • Configuring iPhones for new starters • Configuring profiles on Surface pros for new starters • Updating all asset movements in the asset lists • Assist with disposal of redundant IT kit • USB disk audit
Additional information: For further information, please contact: procurement@ofwat.gsi.gov.uk