# RSSB2101 - ERP AND CRM SOLUTION FOR RSSB

> A sourced UK public-sector contract award published by Rail Safety and Standards Board \(RSSB\).

## Key facts

- Public buyer: Rail Safety and Standards Board \(RSSB\)
- Tender value: £1,840,000
- Published: 18 November 2016
- Contract start: 3 October 2016
- Contract end: 31 March 2017
- Stage: open_tender
- Procurement category: services
- Notice ID: 52603435-3a53-4dea-8eeb-c425d4e83001-103738
- OCID: ocds-b5fd17-f07855d5-adc9-11e6-9901-0019b9f3037b

## Description

Introduction:RSSB \(www\.RSSB\.co\.uk\) are seeking to implement what an "off the shelf" ERP solution\. RSSB is also seeking to deliver a more effective customer experience to our membership and we envisage this will require a separate but integrated fully fledged CRM system - also "COTS" in nature\.Guidance to Tenderers:Tenderers should respond directly to the information request above in the context of describing how it intends to fulfil the requirements of the Specification detailed in Appendices A, B, C and D\.Tenderers should note the following:The selection and evaluation criteria and weightings provided indicate the relative importance of each question \(which should be taken into consideration when constructing a response\);RSSB is seeking to award a contract for Phase 1 of the project at the end of September 2016, and the solution should be seamlessly configured and implemented by the end of March 2017\.

## Related contract awards

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- [Radford House - Internal Refurbishment \(Change of Use\)](/contracts/ocds-b5fd17-22c262e6-9f52-43d3-9054-6fec036fe46d): Ramsgate Town Council
- [MOPAC London Victim and Witness Service: Pan-London Domestic Abuse Service \(952\)](/contracts/ocds-b5fd17-34d96e76-de9c-43bc-b600-5cf33478a690): Mayor's Office for Policing and Crime
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-4b3f5f7d-9963-4085-b6b5-0e7fc9ed486a): East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52603435-3a53-4dea-8eeb-c425d4e83001-103738)