RSSB2101 - ERP AND CRM SOLUTION FOR RSSB

Introduction:RSSB (www.RSSB.co.uk) are seeking to implement what an "off the shelf" ERP solution. RSSB is also seeking to deliver a more effective customer experience to our membership and we envisage this will require a separate but integrated fully fledged CRM system - also "COTS" in nature.Guidance to Tenderers:Tenderers should respond directly to the information request above in the context of describing how it intends to fulfil the requirements of the Specification detailed in Appendices A, B, C and D.Tenderers should note the following:The selection and evaluation criteria and weightings provided indicate the relative importance of each question (which should be taken into consideration when constructing a response);RSSB is seeking to award a contract for Phase 1 of the project at the end of September 2016, and the solution should be seamlessly configured and implemented by the end of March 2017.