# WP3652 - Unified Support Agreement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Walsall Metropolitan Borough Council
- Contract winner: [MICROSOFT LIMITED](/contract-winners/microsoft/public-sector-contract-awards)
- Award value: £132,502
- Tender value: £132,502
- Award date: 25 February 2021
- Published: 15 March 2021
- Contract start: 1 March 2021
- Contract end: 1 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 65428bb4-8dec-473f-a637-3363383c8298-420174
- OCID: ocds-b5fd17-efe08eab-b352-4197-a904-d73402074af1

## Description

Walsall Council is seeking a single comprehensive modern support solution covering Microsoft cloud platforms\. The support agreement shall: • give the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes • provide for a Strategic Technical Advisor who will help us to get the most value from our existing and future investment in Microsoft technology • give as needed advisory services • provide on-demand risk assessment tools and education workshops • provide x4 embedded services/proof of concept/pilots during the 12 month agreement

## Related contract awards

- [Benefit Subsidy Audit](/contracts/ocds-b5fd17-f9ed197d-0098-4f4c-9780-185c94b62f1b): Walsall Metropolitan Borough Council
- [Environmental Impairment Liability Insurance for the Phoenix 10 Development Project](/contracts/ocds-b5fd17-ad3ed39b-c148-40cd-a136-29eaa3235308): Walsall Metropolitan Borough Council
- [WP3807- Walsall Early Help Community Activities Reducing Exploitation Project \(Early Help CARE Project\)](/contracts/ocds-b5fd17-c59b2ca5-4798-4d82-a615-4e36a0404494): Walsall Metropolitan Borough Council
- [P824 - RM1557\.14 - Microsoft Unified Support Agreement](/contracts/ocds-b5fd17-3703a2d3-bf6b-4e22-b746-b1f3e3cdfb17): Westminster City Council
- [Supply Of Microsoft Unified Support](/contracts/ocds-b5fd17-68b2304c-85a7-4cd3-998c-c19e235a55d9): Department for Business and Trade
- [Provision of Microsoft Unified Enterprise Support Services](/contracts/ocds-b5fd17-27254796-a1da-4137-b9e6-b837997568e7): MCA - Maritime and Coastguard Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/65428bb4-8dec-473f-a637-3363383c8298-420174)