# Provision of Contact Centre as a Service Next Generation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Government Commercial Agency](/buyers/government-commercial-agency/contract-awards)
- Contract winner: [VODAFONE LIMITED](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £3,136,950
- Tender value: £3,136,950
- Award date: 1 April 2026
- Published: 6 May 2026
- Contract start: 1 April 2026
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: ee92f8c0-4e97-4b5b-af77-05168e61c77e-896123
- OCID: ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5

## Description

Requirement for fully managed and featured Cloud Contract Centre voice services

## Related contract awards

- [The Provision of Court Transcription Services Lot 2](/contracts/ocds-b5fd17-cfe81321-1b31-43f5-b884-7ea19ba14cc0): Government Commercial Agency
- [The Provision of Court Transcription Services Lot 1](/contracts/ocds-b5fd17-a7ef56f2-7b60-4da1-9178-9744f7239467): Government Commercial Agency
- [Internal Procurement Request - Estates Strategy \(LVPS\)](/contracts/ocds-b5fd17-00fd69ab-97a4-47e9-a237-466db20bbb46): Government Commercial Agency
- [Provision of an ESN Wide Area Network \(ESN WAN\)](/contracts/ocds-b5fd17-81bba70b-4c24-48ae-bf0f-8c7fb02c3f8f): Home Office
- [GB-Sheffield: Mobile Voice and Data Services](/contracts/ocds-b5fd17-de541f6f-a4a6-43ab-9fd4-edf071385732): British Business Bank Plc
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016): WANDLE HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e-896123)