# VEAT - Debt Recovery Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Pensions Regulator](/buyers/the-pensions-regulator/contract-awards)
- Contract winner: [CORPORATE PROJECT SOLUTIONS LIMITED](/contract-winners/corporate-project-solutions/public-sector-contract-awards)
- Award value: £167,790
- Tender value: £167,790
- Award date: 14 February 2022
- Published: 10 February 2022
- Contract start: 14 February 2022
- Contract end: 28 July 2023
- Stage: awarded
- Procurement category: services
- Notice ID: ac11f85f-fef7-4a70-a694-3fd0fc29903a-509280
- OCID: ocds-b5fd17-edef7be0-b9ef-4c3e-b8f7-e5d92bb19479

## Description

The Authority has recently deployed a Teams Telephony Solution \(with direct routing\) and in its customer support contact centre, utilising Anywhere 365 for contact centre functionality\. At the same time a large insource programme of work was taking place that required another call centre service\. The original contract could not be modified to include the second\. The decision to single tender to the same supplier was made for CORPORATE PROJECT SOLUTIONS LIMITED\. This contract will only be in place for 17 months following which the contract will be procured for all contract centre services\.

## Related contract awards

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- [Specialist Recruitment Agency](/contracts/ocds-b5fd17-9f2cd8ea-f01a-4702-98da-c03ad5e3b93b): The Pensions Regulator
- [Media Monitoring Services](/contracts/ocds-b5fd17-f09fdb39-dbd2-4c4c-859b-0521295ea9df): The Pensions Regulator
- [GB-Glasgow: PRM to Planner](/contracts/ocds-b5fd17-14e9c283-3781-4aa5-8e54-b0818fb31b41): Student Loans Company
- [P&P Management Tool \(N&S\)](/contracts/ocds-b5fd17-ef7b8d62-e74d-4e02-97c4-20978811108c): Norfolk Constabulary
- [Project Online Replacement Project - CAN](/contracts/ocds-b5fd17-78295d0c-b9a1-463d-8f8a-dd99163fda7d): Ministry of Defence

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ac11f85f-fef7-4a70-a694-3fd0fc29903a-509280)