# 2021-085 Consumer research on reducing credit balance mutualisation

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Published: 24 June 2021
- Planned start: 30 July 2021
- Planned end: 29 January 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 665cb8c6-9b58-42bf-8151-2c092fb2213b-446315
- OCID: ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64

## Description

Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment

## Related contract awards

- [2025-121 Qualitative Research Call-Off Contract](/contracts/ocds-b5fd17-e4eed6b9-d1fc-4efb-9e07-3c184624a453): Ofgem
- [2026-021 Econometrics and Economic Analysis](/contracts/ocds-b5fd17-08489271-ee5e-48b1-a58c-71f409345538): Ofgem
- [2026-026 Cost Allocation and Recovery Review Deliberative Research](/contracts/ocds-b5fd17-46f9d908-8f75-418d-9160-cc8ca6e6fe41): Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/665cb8c6-9b58-42bf-8151-2c092fb2213b-446315)