Tender notice
2021-085 Consumer research on reducing credit balance mutualisation
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer
Public buyer
OfgemTender valueNot disclosed
- Planned startAs published in the notice
- Planned endAs published in the notice
Work description
Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment