# IT Service Desk

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Contract winner: [Bytes Software Services](/contract-winners/bytes-software-services/public-sector-contract-awards)
- Award value: £197,630
- Tender value: £197,630
- Award date: 15 May 2020
- Published: 15 April 2024
- Contract start: 1 June 2020
- Contract end: 31 May 2023
- Stage: awarded
- Procurement category: goods
- Notice ID: de672055-cc2d-41ba-adee-17437c191f73-740826
- OCID: ocds-b5fd17-ed33599b-16fd-4c63-b812-1afbc002c66d

## Description

The IT Service Manager \(ITSM\) system is an internally facing system to provide IT support to Council workers & Partners where requests & incidents are logged, managed and resolved\.

## Related contract awards

- [Paid Parking services](/contracts/ocds-b5fd17-f7413ddf-5898-4c7f-b111-ef880c226996): The Royal Borough of Kingston upon Thames
- [Provision of Case Management System \(Including Imanage Cloud, Support and Hosting\)](/contracts/ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa): The Royal Borough of Kingston upon Thames
- [Provision of Core infrastructure products and services](/contracts/ocds-b5fd17-b848354f-83e0-4d1b-8f6b-9c467edb9fda): The Royal Borough of Kingston upon Thames
- [Microsoft Enterprise Agreement](/contracts/ocds-b5fd17-7d40b5e4-9e52-43c0-9d9f-9ac3cbcf8403): STUDENT LOANS COMPANY LIMITED
- [Adobe CCS Aggregation](/contracts/ocds-b5fd17-564408c9-962e-450e-b610-41f6b46c7b06): The North Yorkshire Council
- [Aperture Data Studio - Data Quality Tooling](/contracts/ocds-b5fd17-0585ba5a-a1a9-4ab0-8728-9e29f00f78ea): SOUTHERN HOUSING

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/de672055-cc2d-41ba-adee-17437c191f73-740826)