# Concessions Contact Handling Services

> A sourced UK public sector contract award published by TRANSPORT FOR LONDON.

## Key facts

- Buyer: [TRANSPORT FOR LONDON](/buyers/transport-for-london/contract-awards)
- Supplier: Journeycall Limited
- Award value: £14,279,000
- Tender value: £14,279,000
- Award date: 17 February 2026
- Published: 4 March 2026
- Contract start: 30 March 2026
- Contract end: 29 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 1812e19a-0bbf-440f-bed7-c01e413b8c2c-886918
- OCID: ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107

## Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme\. Value includes available options beyond the initial expiry date\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1812e19a-0bbf-440f-bed7-c01e413b8c2c-886918)