# Customer Relationship Management System - GovService

> A sourced UK public sector contract award published by Herefordshire Council.

## Key facts

- Buyer: [Herefordshire Council](/buyers/herefordshire-council/contract-awards)
- Supplier: [Granicus-Firmstep Limited](/suppliers/granicus-firmstep/public-sector-contract-awards)
- Award value: £453,612
- Tender value: £453,612
- Award date: 10 April 2026
- Published: 10 April 2026
- Contract start: 11 April 2026
- Contract end: 30 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: ffde61f1-0310-4dbe-9843-fb2088356a78-892369
- OCID: ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151

## Description

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ffde61f1-0310-4dbe-9843-fb2088356a78-892369)