# Fulfilment Services for The Salvation Army

> A sourced UK public sector contract award published by The Salvation Army.

## Key facts

- Buyer: The Salvation Army
- Published: 17 October 2025
- Stage: pre_procurement
- Notice ID: e075efec-d5c9-45a3-a9bf-2c69ed22bbc7-868728
- OCID: ocds-b5fd17-eb0fb2ac-1d0d-41a5-8684-882075284bfc

## Description

The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns\. Scope of Services We require a partner capable of delivering the following core services to high standards: • Postal Response Handling: Receive, sort, and process up to 30,000 donations per day, including all payment types \(cash, credit/debit cards, cheques\)\. • Financial Processing: Ensure all donations are processed and banked within strict timeframes \(non-cash within 1 day, cash within 2 days\)\. • Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations\. • Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms\. • Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume\. • Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days\. • Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required\. • Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements\. • Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls\. • Account & Project Management: Provide daily updates, weekly project calls, and end-of-campaign reviews, ensuring transparent communication and invoicing\. • Telephone Response Handling: Answer all calls live, maintain high data and donation processing accuracy, and provide call recordings as specified\. • Campaign Set-Up & Management: Adhere to agreed procedures and supporter care protocols\. Service Level Expectations Providers must demonstrate the ability to meet or exceed the following targets: • Daily processing and reporting deadlines • Minimum 99% data accuracy • 100% accuracy in donation processing and query letter fulfilment • Rapid response times for client queries and call-backs • Secure handling and transfer of sensitive data and images Who Should Apply: We invite expressions of interest from established fulfilment service providers with proven experience in high-volume donation processing, secure data management, and campaign support for charitable organisations\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e075efec-d5c9-45a3-a9bf-2c69ed22bbc7-868728)