# Provision of Warm Home Discount Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: GO-CENTRIC LIMITED
- Award value: £1,414,027
- Tender value: £1,414,027
- Award date: 21 July 2022
- Published: 11 August 2022
- Contract start: 1 August 2022
- Contract end: 11 November 2023
- Stage: awarded
- Procurement category: services
- Notice ID: d6da4b50-39b4-4878-9c0c-43228485f92e-562998
- OCID: ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa

## Description

BEIS Warm Home Discount Scheme Contact Centre Services\. Business, Energy & Industrial Strategy \(BEIS\) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers\. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [Provision of Public Enquiry Line & Switchboard Service](/contracts/ocds-b5fd17-fd11c8ef-ecba-4924-9d86-37cb3c04581e): Crown Commercial Service
- [con\_3186](/contracts/ocds-b5fd17-f197ba05-7086-4873-8194-8a8f58a16388): Business Energy and Industrial Strategy
- [DVSA Call Centre Additional Resourcing - Call Surges](/contracts/ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e): DVSA - Driver and Vehicle Standards Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e-562998)