Contract award record
Provision of Warm Home Discount Contact Centre
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award value£1,414,027
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
BEIS Warm Home Discount Scheme Contact Centre Services.
Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers.
- Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints
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