The Provision of an Automated Contact Solution

Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. We are seeking relevant, complete tenders for the provision of a specialist solution to enable us to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.

Additional information: Project ID Reference: DN315798 - In order to download and view all tender documents you have to be registered with the NEPO 'Pro-Contract' web-portal. If you are not registered, this can be done by following the link address provided (https ://procontract.due-north.com/login). For transparency and fairness, ALL questions and queries relating to this procurement opportunity MUST be raised through the 'Messaging' section relating to this specific procurement opportunity (on the NEPO web-portal) and not direct to the e-mail contact details provided within this Contract Finder notice.