# GB-High Wycombe: FOI and compliants handling system

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Wycombe District Council
- Contract winner: [Ideagen Plc](/contract-winners/ideagen/public-sector-contract-awards)
- Award value: £20,320
- Tender value: £20,320
- Award date: 21 April 2017
- Published: 24 April 2017
- Contract start: 18 July 2017
- Contract end: 17 July 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 747c9dde-0033-4b7b-83b6-a19d13890abf-143366
- OCID: ocds-b5fd17-e9abf7f1-7642-4cdd-8474-0458d8f1842a

## Description

Wycombe District Council is looking for an information request \(FOI\) and complaint handling system\. The purpose of the system is to log, monitor and generate reports on a range of information requests: FOI, EIR DSAR, s29/35 and also complaints, compliments and comments which we receive in a variety of ways; directly via a web form, email and post\. We are also interested in any additional opportunities that a solution may present such as publication of performance against targets and geography area/place, publication of requests and responses \(disclosure logs\) reporting on risks associated with non-compliance, analysis of trends to support pro-active publication of information and pre-empt complaints\. The Council is seeking quotes from contractors who can supply an existing "off the shelf" system, and while we would expect a degree of customisation, we are not looking to develop a bespoke system from scratch

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/747c9dde-0033-4b7b-83b6-a19d13890abf-143366)