# Ordnance Survey Customer Compass Perceptions Tracking Research

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ORDNANCE SURVEY LIMITED](/buyers/ordnance-survey-limited/contract-awards)
- Contract winner: Maru /edr
- Award value: £0
- Tender value: £45,000
- Award date: 3 August 2017
- Published: 15 August 2017
- Contract start: 20 August 2017
- Contract end: 20 August 2020
- Stage: awarded
- Procurement category: services
- Notice ID: bcb248bb-e7a7-4806-ac41-a7f5eb443f0a-165822
- OCID: ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82

## Description

Ordnance Survey \(OS\) has been gathering real-time customer feedback through an email and online tracking survey since 2015 \(Customer Compass\)\. This research enables OS to view and action results daily, through online results dashboards and email alerts\. The current contract for this service is due to complete at the end of July 2017\. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years\.

## Related contract awards

- [Work Package Consultancy Resource to Support with the GSPP Development Project](/contracts/ocds-b5fd17-f5a71367-0046-406e-88f5-a84a5afb41e6): ORDNANCE SURVEY LIMITED
- [Print Device](/contracts/ocds-b5fd17-d740d6ea-d2c3-4a3c-89c2-46e2660ba7f9): ORDNANCE SURVEY LIMITED
- [Production Print Devices](/contracts/ocds-b5fd17-aee17fad-f98e-4fa6-93e2-3c26ef444b0b): ORDNANCE SURVEY LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a-165822)