# WLDC - Customer Relationship Management \(Solution\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Lincolnshire County Council](/buyers/lincolnshire-county-council/contract-awards)
- Contract winner: Provident CRM
- Award value: £374,740
- Tender value: £375,000
- Award date: 31 January 2020
- Published: 13 February 2020
- Contract start: 10 February 2020
- Contract end: 9 February 2024
- Stage: awarded
- Procurement category: services
- Notice ID: aa155384-79fe-4cdc-9b5c-5503726e47e6-343594
- OCID: ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658

## Description

This is an award notice having used the process included in the CCS G Cloud 11, \(creation of search terms\) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities\. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa155384-79fe-4cdc-9b5c-5503726e47e6-343594)