# Repairs & Emergency Out-Of-Hours Contact Services \(AH-257\) - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Alliance Homes](/buyers/alliance-homes/contract-awards)
- Contract winner: Nationwide Property Assistance
- Award value: £82,112
- Tender value: £100,000
- Award date: 15 March 2019
- Published: 9 April 2019
- Contract start: 5 April 2019
- Contract end: 4 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 3f4c761d-532e-423f-b116-734675735feb-282403
- OCID: ocds-b5fd17-e39a13fb-c85d-43d2-9b65-603482f9e352

## Description

Provision of call handling \(and potentially other contact methods\) for the Alliance Homes and partners repairs contact service\. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover\. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension\. Further details are contained within the tender documents available through Alliance Homes e-tendering portal\.

## Related contract awards

- [Contact Centre Telephony Solution \(662-AHL\) - AWARD](/contracts/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4): Alliance Homes
- [Drainage Works \(657-AHL\) - AWARD](/contracts/ocds-b5fd17-471229ac-bb55-4b8a-9056-0d688e5a5e64): Alliance Homes
- [Maintenance of Stair Lifts, Step Lifts, Through Lifts and Lifting Hoists \(660-AHL\) - AWARD](/contracts/ocds-b5fd17-27d6d19a-1d79-405d-a646-5f88dcc1eae7): Alliance Homes
- [Clarion - R&M Hull](/contracts/ocds-b5fd17-b62d4790-c5d2-4f34-a11c-b09bc4044bda): THIRTEEN HOUSING GROUP LIMITED
- [Out of Hours Call Handling Services](/contracts/ocds-b5fd17-725b7929-6ed7-4a56-8484-b831906ae181): LONDON & QUADRANT HOUSING TRUST
- [Nationwide Property Assistance \(Npa24:7\)](/contracts/ocds-b5fd17-12f5b46a-196b-4a01-886a-ce2003ecc91e): GATEWAY HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3f4c761d-532e-423f-b116-734675735feb-282403)