# Regional Operations Centre \(East\) Incident Management Software renewal 2024/25

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Contract winner: [Freshworks Technologies UK Limited](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £30,240
- Tender value: £30,240
- Award date: 29 May 2024
- Published: 14 August 2024
- Contract start: 1 June 2024
- Contract end: 31 May 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d-777305
- OCID: ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5

## Description

This is for the use of existing software \(Freshservice\) used within the regional incident coordination centre related to Covid-19 response and ALL other critical responses since\.

## Related contract awards

- [Slack Enterprise Plus Licences 2026/27](/contracts/ocds-b5fd17-a5a9a52b-aebd-4eb2-9385-b1f0defaa81e): NHS England
- [Smartcards Service](/contracts/ocds-b5fd17-7ab50116-be00-4ea2-910f-ed237bdcdff6): NHS England
- [2025/NCA\.Spinal Independent Patient Safety Investigation](/contracts/ocds-b5fd17-377821fc-dde1-4f7d-8504-7b344ee7707f): NHS England
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d-777305)