# Technology Enable Care Services

> A sourced UK public sector contract award published by SANDWELL METROPOLITAN BOROUGH COUNCIL.

## Key facts

- Buyer: [SANDWELL METROPOLITAN BOROUGH COUNCIL](/buyers/sandwell-metropolitan-borough-council/contract-awards)
- Supplier: [Tunstall Healthcare \(UK\) Limited](/suppliers/tunstall-healthcare-uk/public-sector-contract-awards)
- Award value: £34,672
- Tender value: £34,672
- Award date: 31 July 2025
- Published: 13 November 2025
- Contract start: 1 August 2025
- Contract end: 31 July 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 2e701e00-80e5-4309-b9b5-2262b4e267b6-872061
- OCID: ocds-b5fd17-e24bcfb6-3251-411f-bc3e-b43d4ebee354

## Description

Call-off from the Technology Enabled Lives \(TEL\) Framework under Lot 3\.2 Analogue - maintenance of legacy analogue telecare products\. To enable the ongoing maintenance of all hardwired community alarms at 3 different locations within Sandwell\. The maintenance plan will include: - • Remedial maintenance service to maintain the Equipment in a satisfactory operating condition including the replacement of unserviceable parts or components • Quarterly maintenance visits to test the correct operation of the Equipment in accordance with BS5839 Part 1 Standard\. • Service response will be within four hours of receipt of a service call during Normal Working Hours and for critical system failures outside of those hours\. Normal Working Hours are considered 9am to 5:30pm, Monday to Friday\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2e701e00-80e5-4309-b9b5-2262b4e267b6-872061)