# The Provision of a Strategic Customer Contact Platform \(SCCP\) and Speech Interactive Voice Response \(IVR\) Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Gloucestershire Council](/buyers/south-gloucestershire-council/contract-awards)
- Contract winner: [Modality Systems Ltd](/contract-winners/modality-systems/public-sector-contract-awards)
- Award value: £483,143
- Award date: 1 February 2021
- Published: 26 March 2021
- Contract start: 12 March 2021
- Contract end: 11 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 360ce814-0130-46c7-b004-108c6510c8dc-424093
- OCID: ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e

## Description

This procurement is for a Strategic Customer Contact Platform \(SCCP\) and Speech Interactive Voice Response \(IVR\) Solution\. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management \(CRM\)\. This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/360ce814-0130-46c7-b004-108c6510c8dc-424093)