Tender notice
IVR Announcement Recording
Notice details
- Published
- Category
- services
- Buyer region
- South East
- Source
- View official notice
Public buyer
Public buyer
SOUTHAMPTON CITY COUNCILTender value£20,000
- Planned startAs published in the notice
- Planned endAs published in the notice
Work description
Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience.
This is a 3+1+1 contract.