# Customer Service Surveys and Data Collection

> A sourced UK public-sector contract award published by Notting Hill Genesis.

## Key facts

- Public buyer: [Notting Hill Genesis](/buyers/notting-hill-genesis/contract-awards)
- Contract winner: Smoke Customer Intelligence Limited
- Award value: £410,000
- Tender value: £410,000
- Award date: 22 July 2022
- Published: 8 September 2022
- Contract start: 1 October 2022
- Contract end: 30 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 90c971b0-e9a2-4fd9-9886-815fad847d05-569932
- OCID: ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c

## Description

NHG collect feedback from our residents about their transactions and interactions with us\. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things\. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents\. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments\.

## Related contract awards

- [Notting Hill Genesis Marketing and Media Framework](/contracts/ocds-b5fd17-7a7e55fc-428a-4d62-9a05-462e834a1a3b): Notting Hill Genesis
- [Notting Hill Genesis Pest Control Framework](/contracts/ocds-b5fd17-0662cbaf-ea78-490c-bdb6-8f7afdfe3ad6): Notting Hill Genesis
- [Planned Upgrade/Improvement Works Dynamic Purchasing System](/contracts/ocds-b5fd17-61298179-de97-4e6c-b494-54d2570c708b): Notting Hill Genesis

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05-569932)